Grace Church online campus help/faq page.

Online Help/FAQ

Online Help/FAQ

Techinical FAQ


Prayer/Experience FAQ

 

Technical FAQ


The video is not working for me... can you help?

Absolutely! We have staff members from our production team available during every online service. Please use the chat window to indicate you're experiencing an issue, and a staff member will invite you to a private chat session to address your issue.

For a quick fix, you can try visiting one of our other streaming sites:


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How do I watch on my TV at home?

You have a few options to watch the service on your TV:


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How do I turn up/down the volume?

Volume controls are not available within the video player, so you must adjust the volume on your viewing device to raise/lower the volume.


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How do I change languages in the chat window?

To change the chat language, simply click the drop-down menu in the upper, right-hand corner of the chat window.


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How do I watch full screen?

We highly recommend watching in the main window so you can take advantage of the public chat, live prayer requests, and other interactive elements of the service. However, if you prefer to watch the video in full screen mode, simply hover your mouse over the video window and click the full screen button in the upper, right-hand corner of the video window.



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Prayer/Experience FAQ


I said “Yes” to Jesus during today’s online service. What do I do?

First of all, congrats!! By submitting to Jesus as your Lord and Savior, you've made a decision that will impact every single aspect of your earthly (and eternal) life. Your first step after accepting Christ is to share the good news! Please click the 'I Said Yes!' button below and share with us your good news..

I Said Yes!

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Why should I participate in the chat?

The online experience is best when you connect with other attendees in the chat. Although we’re not together physically, we can still connect, pray, and learn together. When you participate, we begin to learn more about who you are, what makes you tick, and how we can support & care for you as the Church.

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How do I request prayer during online service?

During every live service, pastors are available to pray with you in a private chat. Click the “Live Prayer” button below the chat window to request a private chat session. In just a few short moments, a Grace pastor will join you in the private chat window.

You can also share a public prayer need in the chat window during services.

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